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PLAIN-LANGUAGE SUMMARY
This summary does not replace the full Terms below — please read everything.
GoMigrant AI is an informational tool, not a law firm or immigration consultant. We use AI to help you explore immigration options, but AI can be wrong. Always verify everything with official government sources.
• We do NOT provide legal advice
• AI outputs are estimates only — not guarantees
• We are not affiliated with any government
• Your subscription renews automatically; cancel at least 24 hours before renewal
• Disputes are resolved through arbitration in Toronto (with carve-outs for EU, UK, and Australian consumers)
• You can opt out of arbitration within 30 days of creating your account by emailing legal@gomigrant.ai
• Our liability is capped at CAD $100 or the fees you paid us in the prior 12 months, whichever is greater
• You must be 18 or older (or 13–17 with verified parental consent where permitted)
1. DEFINITIONS
"Company," "we," "us," or "our" means EASE GLOBAL CONSULTANCY SERVICE INC., a corporation incorporated under the laws of Ontario, Canada, together with its affiliates, subsidiaries, successors, licensors, officers, directors, employees, contractors, and authorized agents.
"Services" means all GoMigrant AI products and features, including mobile applications (iOS, Android), websites, web applications, APIs, AI systems, scoring engines, recommendation engines, country eligibility systems, educational tools, subscription services, content, communications, analytics systems, AI-generated outputs, and all future updates and features.
"AI Systems" means machine learning systems, probabilistic models, large language models (LLMs), generative AI technologies, automated reasoning systems, ranking systems, scoring systems, and recommendation algorithms used within the Services.
"User," "you," or "your" means any individual or entity accessing or using the Services.
"Subscription" means any paid plan providing access to premium features of the Services.
"Uploaded Documents" means any files, images, passports, identity documents, certificates, transcripts, financial records, CVs, or other materials you upload to the Services.
"AI-Generated Content" means any text, recommendation, score, analysis, pathway suggestion, or other output produced by AI Systems within the Services.
"Marketplace" means Apple App Store, Google Play Store, or any other authorized distribution platform through which the Services are offered.
2. NATURE OF THE SERVICES — WHAT WE ARE AND WHAT WE ARE NOT
2.1 What GoMigrant AI Is
GoMigrant AI is an independent informational technology platform designed to assist users in exploring immigration-related information using publicly available government sources, user-provided profile data, and AI-generated informational assistance.
The Services are informational, educational, and assistive in nature only.
2.2 What GoMigrant AI Is NOT
THE SERVICES ARE NOT, AND SHALL NEVER BE CONSTRUED AS:
• A law firm, legal practice, or legal services provider
• An immigration consulting firm or regulated immigration advisory service
• A service staffed by or affiliated with Regulated Canadian Immigration Consultants (RCICs), attorneys, solicitors, advocates, or licensed immigration professionals
• A governmental service, agency, or official immigration system
• A visa processing, application submission, or governmental filing service
• A fiduciary, representative, or agent of any User in any proceeding
• A substitute for qualified legal, immigration, or professional advice
2.3 No Governmental Affiliation
GoMigrant AI is NOT affiliated with, endorsed by, sponsored by, authorized by, certified by, or acting on behalf of:
• Immigration, Refugees and Citizenship Canada (IRCC)
• United States Citizenship and Immigration Services (USCIS)
• UK Home Office / UKVI
• Australian Department of Home Affairs
• Any European immigration authority
• Any embassy, consulate, high commission, or visa office
• Any governmental or supranational authority worldwide
No governmental authority reviews, certifies, validates, endorses, or guarantees any output generated by the Services.
3. NO LEGAL OR IMMIGRATION ADVICE
3.1 Strictly Informational
ALL CONTENT PROVIDED THROUGH THE SERVICES IS STRICTLY INFORMATIONAL AND EDUCATIONAL.
Nothing within the Services constitutes:
• Legal advice, legal representation, or legal opinion
• Immigration advice or regulated immigration consulting
• Attorney-client, solicitor-client, RCIC-client, or any professional advisory relationship
• A fiduciary relationship of any kind
• A guarantee, warranty, or professional assessment of any immigration outcome
3.2 Dynamic Legal Landscape
Immigration laws, regulations, policies, quotas, scoring thresholds, program criteria, processing times, and governmental discretion change frequently, without notice, and sometimes retroactively. The Company cannot guarantee that any information remains current at the time of your use.
3.3 Independent Verification Mandatory
USERS MUST INDEPENDENTLY VERIFY ALL IMMIGRATION INFORMATION DIRECTLY THROUGH OFFICIAL GOVERNMENTAL SOURCES BEFORE ACTING ON ANY RECOMMENDATION, OUTPUT, SCORE, OR PATHWAY SUGGESTION. Official sources always supersede platform outputs.
3.4 Consult a Professional
For matters involving visa applications, immigration filings, citizenship petitions, appeals, inadmissibility, asylum, refugee claims, deportation defence, or any matter with legal consequences, you must consult a qualified, licensed immigration professional.
4. AI DISCLOSURE & LIMITATIONS
4.1 AI Label — All Outputs Are AI-Generated
All assessments, scores, pathway recommendations, eligibility estimates, and informational responses generated by the Services are AI-Generated Content. AI-Generated Content is labeled as such within the platform.
4.2 Probabilistic & Non-Deterministic Nature
AI-Generated Content is produced using probabilistic and statistical technologies. Outputs may contain: inaccuracies, hallucinations, omissions, oversimplifications, outdated information, inconsistent interpretations, jurisdictional errors, or misunderstandings of user intent. AI outputs are NOT legal determinations and do NOT establish legal eligibility.
4.3 No Human Legal Reasoning
AI Systems do not possess legal authority, governmental authority, professional licensing, human legal reasoning, or jurisdictional certification. They process information statistically and cannot replace qualified human professional judgment.
4.4 Verification Reminders
The platform displays official-source verification reminders alongside AI-Generated Content. These reminders are a required part of the user interface and must not be circumvented or ignored.
4.5 No Sole Reliance
AI-Generated Content must NEVER be solely relied upon for: immigration applications, visa submissions, legal determinations, employment decisions, relocation decisions, financial commitments, residency strategies, or citizenship planning.
4.6 User Assumes Full Risk
ALL USE OF AI-GENERATED CONTENT OCCURS ENTIRELY AT THE USER'S OWN RISK. THE COMPANY DISCLAIMS ALL LIABILITY ARISING FROM RELIANCE UPON AI-GENERATED CONTENT.
4.7 High-Risk AI Classification Awareness
The Company acknowledges the potential applicability of high-risk AI system frameworks under EU AI Act Annex III (immigration-related AI systems) and maintains internal governance principles designed to support transparency and human oversight. Outputs are non-binding informational estimates only.
4.8 Uncertainty Disclosure
Where AI Systems generate probabilistic scores or eligibility estimates, these represent statistical approximations only. Immigration authorities operate under entirely separate, independent, and discretionary systems that may reach materially different conclusions.
4.9 In-App Reporting
Users may report problematic, inaccurate, or harmful AI-Generated Content through the in-app feedback and flagging mechanism. Reported content is reviewed in accordance with our content governance procedures.
4.10 Human Escalation for Sensitive Scenarios
For sensitive scenarios involving asylum, detention, deportation, statelessness, trafficking, or other urgent humanitarian circumstances, users are advised to seek immediate human professional assistance. The platform provides references to UNHCR and local emergency legal aid resources where sensitive-context flags are identified.
5. NO GUARANTEE OF IMMIGRATION OUTCOMES
The Company does not guarantee, represent, warrant, or promise any of the following:
• Visa approval, permit issuance, or entry clearance
• Permanent residency approval or invitation to apply
• Citizenship or naturalization approval
• Asylum, refugee, or humanitarian status determination
• Processing times or queue positions
• Score competitiveness relative to current governmental draw thresholds
• Pathway availability or program continuity
• Governmental acceptance of any application, document, or submission
• Employment authorization, job offer, or labour market impact assessment
Any score, ranking, recommendation, probability estimate, competitiveness indicator, or pathway suggestion generated by the Services is purely informational and non-binding.
Immigration authorities may: reject applications without explanation, change criteria without notice, suspend or terminate programs, modify scoring thresholds, impose quotas or caps, reinterpret legislation, apply discretionary policy, or make decisions based on factors entirely outside the Company's knowledge or control.
THE COMPANY BEARS NO RESPONSIBILITY FOR ANY IMMIGRATION OUTCOME REGARDLESS OF WHAT PLATFORM OUTPUTS INDICATED.
6. USER RESPONSIBILITY & INDEPENDENT VERIFICATION
6.1 User Obligations
Users are solely responsible for:
• Independently verifying all immigration information against official government sources
• Obtaining qualified legal, immigration, or professional advice appropriate to their circumstances
• Ensuring accuracy and completeness of all information submitted to the platform
• Maintaining updated profile data reflecting current personal circumstances
• Independently evaluating all immigration decisions and their legal consequences
• Understanding the laws, regulations, and requirements of all jurisdictions relevant to their immigration plans
• Meeting all filing deadlines, submission requirements, and governmental instructions
6.2 Accuracy of User-Provided Information
AI-Generated Content is only as accurate as the information you provide. The Company bears no responsibility for inaccurate outputs resulting from incomplete, inaccurate, misleading, outdated, or false User data.
6.3 Official Sources Prevail
Official government websites, published regulations, and information from licensed immigration professionals always supersede platform outputs in case of any conflict.
7. AGE REQUIREMENTS & MINOR PROTECTION
7.1 Minimum Age
Users must be at least 18 years of age to independently create an account and use the Services.
7.2 Minors Ages 13–17
Users between 13 and 17 years of age may only access the Services with verifiable parental or legal guardian consent, and only where permitted by applicable local law. Registration of accounts for minors requires an adult to accept these Terms on the minor's behalf.
7.3 Children Under 13 / Under 16 in EU/UK/EEA
The Services are NOT directed to children under 13 years of age. In the European Union, United Kingdom, and European Economic Area, the Services are not directed to children under 16. We do not knowingly collect personal information from children below these age thresholds.
If we become aware that a child below the applicable age threshold has provided personal information, we will take steps to delete that information promptly.
7.4 Quebec
For users located in Quebec, Canada, the minimum age is governed by applicable Quebec consumer protection and privacy law, including Quebec Law 25 provisions regarding minor data subjects.
7.5 Family Immigration Profiles
Where a User creates an immigration profile that includes minor dependents (children), the User represents that they are the parent or legal guardian of those minors and accepts full responsibility for the accuracy and appropriateness of the information submitted on behalf of minor dependents.
8. ONBOARDING CONSENT REQUIREMENTS
8.1 Four Mandatory Acknowledgements
Account creation requires four separate, independently-checked acknowledgements:
(1) "I understand GoMigrant AI does NOT provide legal advice and is NOT a substitute for a licensed immigration attorney or RCIC"
(2) "I understand AI outputs can be inaccurate, outdated, or wrong, and I will independently verify all information with official sources"
(3) "I understand GoMigrant AI is not affiliated with any government agency and cannot guarantee immigration outcomes"
(4) "I have read and agree to the Terms of Service and Privacy Policy"
8.2 No Bundled Acceptance
Pre-ticked checkboxes and "Accept All" or "Select All" mechanisms are not used as the primary acceptance method. Each acknowledgement must be made independently and intentionally.
8.3 Consent Logging
Each acceptance is logged with: timestamp (UTC), IP address, app version, device identifier hash (where available), Terms of Service version, Privacy Policy version, and user account identifier. This log constitutes the Company's record of informed consent.
9. ACCEPTABLE USE POLICY
9.1 Prohibited Conduct
Users may not use the Services to:
• Violate any applicable law, regulation, or governmental order
• Commit fraud, identity theft, or impersonation
• Provide false, misleading, or fabricated information to the platform
• Manipulate, game, or exploit scoring or recommendation systems
• Attempt prompt injection, adversarial attacks, or manipulation of AI Systems
• Reverse engineer, decompile, or extract proprietary AI models, algorithms, or scoring methodologies
• Scrape, harvest, or systematically extract platform data without authorization
• Benchmark or evaluate AI Systems in unauthorized competitive intelligence contexts
• Use the Services to build, train, or improve competing AI systems
• Distribute, sell, resell, or sublicense access to the Services
• Overload, stress-test, or conduct denial-of-service activities against platform infrastructure
• Upload malware, malicious code, or harmful content
• Automate queries or interactions using bots without prior written authorization
• Use the Services to advise, represent, or act as an immigration consultant on behalf of third parties for compensation
• Facilitate unauthorized immigration practice under any jurisdiction's regulations
• Circumvent geographic restrictions, sanctions, or export controls
9.2 Enforcement
The Company may investigate violations, restrict access, suspend or terminate accounts, preserve evidence, and cooperate with law enforcement or regulatory authorities where legally required or appropriate.
10. USER CONTENT & DOCUMENT UPLOADS
10.1 License Grant
By uploading documents or content to the Services, you grant the Company a limited, non-exclusive, revocable, royalty-free licence to process, store, and transmit that content solely to the extent necessary to provide the Services to you. This licence extends to authorized subprocessors operating under appropriate data processing agreements.
10.2 Your Ownership
You retain all ownership rights in your Uploaded Documents and personal content. We claim no ownership over content you upload.
10.3 No AI Training on Immigration Documents
YOUR PERSONAL IMMIGRATION PROFILE DATA AND UPLOADED DOCUMENTS ARE NOT USED TO TRAIN PUBLICLY ACCESSIBLE OR FOUNDATION AI MODELS. This is a default position and may only be changed through a separate, explicit, granular opt-in mechanism that you initiate.
10.4 Sensitive Document Handling
Uploaded documents (passports, national IDs, visa records, financial documents, educational credentials) are treated with heightened security controls, encrypted storage, restricted access, and session-level access expiration.
10.5 Document Deletion
Uploaded documents are deleted upon verified account deletion requests, subject to any legally-required retention periods. You may request deletion of specific documents through account settings or by contacting support@gomigrant.ai.
10.6 Biometric Information
Where profile photos or biometric-adjacent information is uploaded, processing is limited to identity verification or profile functionality only, with no secondary biometric analysis performed without explicit separate consent.
11. ACCOUNT SECURITY
11.1 User Responsibilities
You are responsible for: maintaining the confidentiality of your credentials, restricting access to your devices, monitoring your account for unauthorized activity, using a strong unique password, and enabling any available multi-factor authentication.
11.2 Unauthorized Access Notification
You must notify us immediately at support@gomigrant.ai if you suspect unauthorized access to your account.
11.3 Company Rights
The Company may suspend or terminate accounts where security risks, abuse patterns, or fraudulent activity are detected. We are not liable for losses resulting from unauthorized account access where you failed to maintain reasonable credential security.
12. SUBSCRIPTIONS, BILLING & MARKETPLACE TERMS
12.1 Subscription Plans
Certain Services require a paid Subscription. Subscription plans, pricing, features, billing periods, and availability are described in the applicable subscription interface at the time of purchase.
12.2 Auto-Renewal Disclosure
SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS CANCELLED AT LEAST 24 HOURS BEFORE THE END OF THE CURRENT PERIOD. By subscribing, you authorize automatic renewal charges to your designated payment method.
12.3 Cancellation Instructions
• iOS Users: Cancel via Settings > [your name] > Subscriptions on your Apple device
• Android Users: Cancel via Google Play > Payments & subscriptions > Subscriptions
• Web Users: Cancel via your Account Settings on our website or by contacting support@gomigrant.ai
12.4 Free Trials
If you begin a free trial, your Subscription will convert to a paid subscription at the end of the trial period unless cancelled before trial expiry. You will receive notice before conversion occurs.
12.5 Price Changes
We will provide at least 30 days advance notice of any Subscription price increase. Continued use after the effective date of a price change constitutes acceptance of the new pricing.
12.6 Restore Purchases
iOS users may restore previously purchased in-app subscriptions via the Restore Purchases mechanism within the app settings.
12.7 EU/UK 14-Day Cooling-Off Right
If you are located in the European Union or United Kingdom, you have a statutory right to withdraw from a digital service contract within 14 days of purchase without giving any reason (the "cooling-off period"). If you expressly request immediate delivery of digital services before the cooling-off period expires and consent to waiving your right of withdrawal, you acknowledge that you lose your right to withdraw once performance has begun. This waiver mechanism is implemented in accordance with EU Directive 2011/83/EU and UK Consumer Contracts Regulations.
12.8 California Auto-Renewal (ARL / SB-313)
For California residents: subscription terms, pricing, and cancellation procedures comply with California Business & Professions Code § 17602 and SB-313. You were presented with clear auto-renewal disclosures before completing your subscription purchase.
12.9 Quebec Consumer Protection
For Quebec users, subscription and cancellation rights are additionally governed by the Quebec Consumer Protection Act. French-language service is available as required under Quebec's language laws (Bill 96 / Charter of the French Language).
12.10 Refund Policy
Refund eligibility for in-app purchases is governed by the applicable Marketplace policies (Apple App Store or Google Play). Web subscription refund requests are evaluated on a case-by-case basis and may be governed by mandatory consumer protection laws in your jurisdiction.
12.11 Marketplace Terms
Your use of Marketplace-distributed versions of the Services is additionally subject to the applicable Marketplace terms of service (Apple App Store Terms / Google Play Terms of Service). In the event of conflict between these Terms and Marketplace terms regarding in-app purchases, Marketplace terms govern with respect to billing.
13. SERVICE AVAILABILITY & PLATFORM EVOLUTION
The Services are continuously evolving. We do not guarantee: uninterrupted access, permanent feature availability, backward compatibility, continuous country coverage, or consistent AI behavior over time.
Features may be experimental, beta, subject to modification, suspended, deprecated, or permanently removed. Infrastructure interruptions may occur due to maintenance, AI provider failures, cloud outages, cyberattacks, regulatory changes, or third-party failures beyond our control.
The Company may, at its sole discretion: modify, suspend, discontinue, or restrict any part of the Services; modify country coverage; add, remove, or alter AI Systems; change scoring methodologies; or introduce new features, limitations, or usage policies.
13.4 Application Updates
The Application may receive updates distributed through Apple App Store and Google Play Store. Whether updates are installed automatically depends on your device settings — the Company does not control your device's auto-update configuration. We recommend keeping the Application up to date to receive security improvements, bug fixes, and new features.
We may discontinue support for older versions of the Application without prior notice. Continued use of an updated version of the Application constitutes your acceptance of any new or modified features introduced by that update.
The Company is not responsible for any functionality gaps, errors, or data inconsistencies arising from your continued use of an outdated version of the Application after a newer version has been made available through the applicable Marketplace.
14. THIRD-PARTY DEPENDENCIES
The Services depend upon governmental databases, third-party APIs, LLM infrastructure providers (including OpenAI, Anthropic, and others), cloud providers (AWS, GCP), analytics platforms, authentication systems, and payment processors.
The Company does not guarantee the accuracy, availability, continuity, or legal compliance of third-party systems.
Governmental data sources may contain inconsistencies, processing delays, inaccuracies, or abrupt policy changes. AI provider outages, service modifications, or policy changes by third-party LLM providers may affect platform functionality. We are not liable for service failures caused by third-party systems beyond our reasonable control.
15. INTELLECTUAL PROPERTY RIGHTS
15.1 Company Ownership
All intellectual property rights in the Services remain exclusively owned by the Company and its licensors. Protected materials include: AI systems and models, scoring methodologies, eligibility frameworks, databases, algorithms, software, interfaces, visual design systems, trademarks, branding, documentation, proprietary prompts, and recommendation architectures.
15.2 Limited User Licence
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial use. No ownership rights are transferred.
15.3 Prohibited IP Activities
You may not: copy, reproduce, modify, adapt, translate, reverse engineer, decompile, extract, benchmark, use outputs to train competing AI systems, or commercially exploit any part of the Services without prior written authorization.
15.4 AI Output Ownership
AI-Generated Content produced in response to your prompts may be used by you for personal reference. The Company retains the right to use aggregate, anonymized output patterns for service improvement. You may not represent AI-Generated Content as independently authored legal or professional advice.
16. PRIVACY & DATA HANDLING
Use of the Services is governed by our Privacy & AI Governance Framework, incorporated herein by reference.
Users acknowledge that: internet and cloud systems are inherently subject to security risks; AI infrastructure may involve international data processing; certain processing occurs through authorized third-party providers; and no system can guarantee absolute security.
The Company implements commercially reasonable technical and organizational security measures. Full details regarding data collection, use, retention, transfers, and user rights are set out in the Privacy & AI Governance Framework.
17. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND.
THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, CONTINUOUS AVAILABILITY, GOVERNMENTAL ACCEPTANCE, LEGAL VALIDITY, IMMIGRATION SUCCESS, AND AI OUTPUT ACCURACY.
THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) AI OUTPUTS ARE CURRENT, COMPLETE, OR CORRECT; (C) IMMIGRATION PATHWAYS RECOMMENDED REMAIN AVAILABLE; (D) SCORES OR ESTIMATES REFLECT GOVERNMENTAL SYSTEMS; OR (E) GOVERNMENTAL AUTHORITIES WILL INTERPRET LAWS CONSISTENTLY WITH PLATFORM OUTPUTS.
WHERE APPLICABLE LAW DOES NOT PERMIT CERTAIN EXCLUSIONS OF IMPLIED WARRANTIES, SUCH WARRANTIES APPLY ONLY TO THE MINIMUM EXTENT REQUIRED BY LAW.
NOTHING IN THESE TERMS EXCLUDES ANY NON-EXCLUDABLE STATUTORY GUARANTEE UNDER THE AUSTRALIAN CONSUMER LAW OR EQUIVALENT MANDATORY CONSUMER PROTECTION PROVISIONS.
18. LIMITATION OF LIABILITY
18.1 Exclusion of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
• Immigration refusals, visa denials, permit rejections, or pathway closures
• Governmental policy changes, quota adjustments, or discretionary decisions
• Lost immigration opportunities or deadline misses
• Emotional distress, mental anguish, or psychological harm
• Employment losses, relocation losses, or career disruptions
• Financial losses, lost profits, or lost revenue
• Indirect, incidental, consequential, special, exemplary, or punitive damages
• AI inaccuracies, hallucinations, or reliance-based claims
• Data loss, unauthorized access, or cybersecurity incidents
• Service interruptions, platform outages, or AI provider failures
• Third-party service failures or governmental system errors
THIS APPLIES UNDER ALL LEGAL THEORIES INCLUDING CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, STATUTORY LIABILITY, AND EQUITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.2 Liability Cap — Explicit Formula
MAXIMUM AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:
(A) CAD $100.00; OR
(B) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR
(C) THE MINIMUM AMOUNT REQUIRED BY MANDATORY CONSUMER PROTECTION LAW IN YOUR JURISDICTION WHERE SUCH LAW CANNOT BE WAIVED.
18.3 Liability Cap Exceptions
The liability cap in section 18.2 does NOT apply to:
• Gross negligence or willful misconduct by the Company
• Fraud or intentional misrepresentation by the Company
• Death or personal injury caused by the Company's negligence
• Statutory rights that cannot be waived under applicable law
• Any liability that applicable law prohibits from being limited
18.4 Consumer Rights Preserved
Nothing in these Terms excludes or limits statutory rights available to consumers under mandatory laws, including the Australian Consumer Law, UK Consumer Rights Act 2015, EU consumer protection directives, or Quebec Consumer Protection Act.
19. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, officers, directors, employees, and authorized agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or relating to:
• Your misuse of the Services or violation of these Terms
• Your unlawful conduct or violation of any applicable law
• Any immigration actions you took in reliance upon platform outputs
• Inaccurate, false, or misleading information you provided to the platform
• Third-party claims arising from your conduct in connection with the Services
• Any unauthorized practice of immigration law using platform outputs
This indemnification obligation survives termination of your account and these Terms.
20. FORCE MAJEURE
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond reasonable control, including: acts of war, terrorism, or civil unrest; governmental actions, sanctions, or orders; pandemics, epidemics, or public health emergencies; cyberattacks, ransomware, or infrastructure attacks; AI provider outages or service terminations; natural disasters; power failures; internet infrastructure disruptions; labour disputes; cloud provider failures; regulatory changes requiring service modification; or any other cause beyond the Company's reasonable control.
21. EXPORT CONTROL & SANCTIONS COMPLIANCE
You may not use the Services in violation of applicable export control laws, sanctions laws, or trade restrictions, including: Canadian Special Economic Measures Act (SEMA), Export and Import Permits Act; US OFAC sanctions; EU Council Regulations on sanctions; UK financial sanctions; and all other applicable trade restriction regimes.
By using the Services, you represent and warrant that:
(a) You are not a prohibited person, sanctioned individual, or member of a sanctioned entity as defined under any applicable sanctions regime;
(b) You are not located in, ordinarily resident in, or accessing the Services from an embargoed jurisdiction (including Cuba, Iran, North Korea, Syria, and Russian-occupied Ukrainian territories); and
(c) You will not use the Services in furtherance of any sanctions violation.
The Services may be unavailable or restricted in certain jurisdictions due to legal requirements.
22. TERMINATION
22.1 Termination by the Company
The Company may immediately suspend or terminate your access to the Services, with or without notice, for: material breach of these Terms; abuse, fraud, or deceptive conduct; misuse of AI Systems; conduct harmful to other users or the platform; non-payment; security risks; or where required by applicable law or governmental authority.
22.2 Effect of Termination
Upon termination: your licence to use the Services ends immediately; you must cease all use of the Services; we may delete or archive your account data subject to applicable legal obligations and backup retention periods.
22.3 Preservation of Evidence
The Company may preserve account data, interaction logs, and relevant evidence where required by law, ongoing investigations, dispute resolution processes, or law enforcement requests.
22.4 Termination by You
You may terminate your account at any time through the in-app account deletion feature or by contacting support@gomigrant.ai. Termination by you does not entitle you to a refund of any prepaid subscription fees except as required by mandatory consumer law.
22.5 Survival
Sections 3, 4, 5, 15, 17, 18, 19, 23, 24, and all other provisions that by their nature should survive termination shall survive any termination or expiration of these Terms.
23. DISPUTE RESOLUTION
23.1 Informal Resolution First
Before initiating any formal dispute process, the party raising a dispute must provide written notice to the other party describing the claim in reasonable detail and requesting good-faith resolution. The parties agree to negotiate in good faith for a period of thirty (30) days following such notice before proceeding to arbitration.
23.2 Binding Arbitration
Except as provided in sections 23.4 through 23.6, all disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be resolved through final and binding arbitration administered by the ADR Institute of Canada (ADRIC) in accordance with its Arbitration Rules, before a single arbitrator, conducted in Toronto, Ontario, Canada, in the English language.
23.3 Class Action & Jury Trial Waivers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT, CLASS ARBITRATION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION. YOU ALSO WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING FROM THESE TERMS.
If a court of competent jurisdiction finds the class action waiver unenforceable for a particular claim, that claim may proceed in court as an individual action, and all other claims remain subject to arbitration.
23.4 Small Claims Court Carve-Out
Either party may bring qualifying individual claims in a small claims court of competent jurisdiction without first engaging in arbitration, provided the claim falls within that court's monetary jurisdiction.
23.5 Arbitration Opt-Out Right
You may opt out of the arbitration agreement by sending written notice to legal@gomigrant.ai within thirty (30) days after first creating your account. Your opt-out notice must include your name, email address, and a statement that you wish to opt out of arbitration. Opting out does not affect your ability to use the Services.
23.6 EU, UK, and Australian Consumer Rights Preserved
If you are a consumer located in the European Union, United Kingdom, or Australia, nothing in this section removes your right to bring claims before the courts of your country of habitual residence or before applicable consumer protection authorities under:
• EU Brussels I Recast Regulation (EU No 1215/2012)
• EU Directive 93/13/EEC (Unfair Contract Terms)
• UK Consumer Rights Act 2015
• Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010)
23.7 Quebec Consumer Rights Preserved
Quebec consumers retain all non-waivable rights under the Quebec Consumer Protection Act, including rights that may not be validly waived under that legislation.
23.8 Mass Arbitration
If fifty (50) or more substantially similar arbitration claims are filed against the Company within a 60-day period, the parties agree to a coordinated batching process to streamline proceedings, reduce costs, and ensure equitable treatment of claimants.
23.9 Governing Law
These Terms and all related disputes are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles, except where mandatory consumer protection law requires the application of local law.
23.10 UNCITRAL Awareness
For cross-border commercial disputes not involving consumers, the parties acknowledge the UNCITRAL Model Law on International Commercial Arbitration as a reference framework for procedural questions not addressed by ADRIC rules.
24. APPLE & GOOGLE PLAY ACKNOWLEDGMENTS
24.1 Apple App Store — Schedule 1 EULA Provisions
If you downloaded the Services from the Apple App Store, you acknowledge and agree:
(a) These Terms are concluded between you and the Company only, and not with Apple Inc.
(b) Apple Inc. is a third-party beneficiary of these Terms and has the right to enforce these Terms against you upon your acceptance.
(c) Apple Inc. has no obligation whatsoever to furnish any maintenance or support services for the Services.
(d) In the event of any failure of the Services to conform to any applicable warranty, you may notify Apple Inc. and Apple Inc. will refund the purchase price for the Services to you (if any); to the maximum extent permitted by applicable law, Apple Inc. will have no other warranty obligation whatsoever with respect to the Services.
(e) Apple Inc. is not responsible for addressing any claims you have or any claims of any third party relating to the Services, including: product liability claims; any claim that the Services fails to conform to any applicable legal or regulatory requirement; or claims arising under consumer protection, privacy, or similar legislation.
(f) Apple Inc. is not responsible for investigating, defending, settling, or discharging any third-party intellectual property infringement claim.
(g) You represent and warrant that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and are not listed on any US Government list of prohibited or restricted parties.
24.2 Google Play — AI Content & Policy Provisions
If you downloaded the Services from Google Play, you acknowledge that:
(a) AI-Generated Content within the Services is labeled and disclosed as required by Google Play's AI-generated content policies.
(b) The in-app reporting mechanism for flagging AI-Generated Content satisfies Google Play's user feedback requirements for AI-powered platforms.
(c) No AI output is presented as authoritative legal, governmental, or professional advice within the platform.
25. DMCA / INTELLECTUAL PROPERTY COMPLAINTS
25.1 DMCA Notice and Takedown
If you believe that content accessible through the Services infringes your copyright, you may submit a DMCA notice to our designated agent:
Designated DMCA Agent: Legal Department
EASE GLOBAL CONSULTANCY SERVICE INC.
Toronto, Ontario, Canada
Email: dmca@gomigrant.ai
Your notice must include: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location within the Services; (c) your contact information; (d) a statement of good faith belief; (e) a statement of accuracy and authority under penalty of perjury; and (f) your physical or electronic signature.
25.2 Counter-Notification
If you believe material was removed in error, you may submit a counter-notification to dmca@gomigrant.ai with the required statutory information. Counter-notifications are processed in accordance with 17 U.S.C. § 512(g).
25.3 Repeat Infringer Policy
The Company may terminate accounts of users determined to be repeat infringers.
25.4 EU Digital Services Act (DSA) — Article 16 Notice and Action
For users located in the European Union, intellectual property or illegal content complaints may be submitted through the notice-and-action mechanism required under EU Regulation 2022/2065 (Digital Services Act). Notices are processed in accordance with DSA Article 16 requirements.
26. ACCESSIBILITY
The Company is committed to making the Services accessible. We target WCAG 2.1 Level AA compliance where reasonably achievable across our web and mobile applications.
For users in the European Union, we acknowledge the European Accessibility Act (EAA) requirements effective June 2025 applicable to digital services.
For US users, we acknowledge the applicability of Title III of the Americans with Disabilities Act (ADA) to web-based services.
If you experience accessibility barriers, please contact support@gomigrant.ai with details and we will make reasonable efforts to assist.
27. CHANGES TO TERMS
27.1 Material Changes
We will provide at least 30 days advance notice of material changes to these Terms via: email to your registered address; an in-app notification banner; and/or a notice on our website. Material changes include, but are not limited to: modifications to the liability cap, arbitration provisions, pricing terms, or data use practices.
Material changes will require your active re-acceptance through a new checkbox flow before you can continue using the Services.
27.2 Non-Material Changes
Non-material clarifications or corrections may take effect upon the stated effective date. Continued use of the Services after the effective date constitutes acceptance.
27.3 Version History
A publicly accessible version history is maintained at /terms/history on our website. The current version number and effective date appear in the footer of these Terms.
27.4 Definition of "Material"
A change is "material" if it: limits your rights; increases your obligations; changes the dispute resolution mechanism; modifies how your data is used in a manner that requires fresh consent; or alters pricing in a manner requiring new disclosure under applicable law.
27.5 Updates via Application Releases
New versions of the Application released through Apple App Store or Google Play may incorporate updates to these Terms. Where a new Application version includes material changes to these Terms, you will be presented with the updated Terms upon first launch of the updated version and asked to re-accept them in accordance with Section 27.1. For non-material updates, a notice will be displayed, and continued use of the updated Application constitutes your acceptance of the revised Terms.
28. ADDITIONAL PROVISIONS
28.1 Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and all remaining provisions shall continue in full force and effect.
28.2 Entire Agreement
These Terms, together with the Privacy & AI Governance Framework and any applicable Marketplace terms, constitute the entire agreement between you and the Company regarding the Services and supersede all prior representations, warranties, understandings, and agreements.
28.3 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, with appropriate notice to users.
28.4 No Waiver
Failure by the Company to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
28.5 Relationship of Parties
Nothing in these Terms creates any employment, agency, partnership, joint venture, or fiduciary relationship between you and the Company.
28.6 Language
These Terms are executed in English. Where translations are provided, the English-language version governs in the event of any inconsistency. For Quebec users, French versions are made available as required.
29. REGIONAL CARVE-OUTS
LAUNCH SCOPE: GoMigrant.AI's initial commercial launch does not actively target EU/EEA or UK users or markets. The following provisions acknowledge the statutory rights of EU/EEA and UK users who voluntarily access the platform, and apply to the extent such users access the Services.
29.1 European Union & EEA
EU consumers retain all rights under applicable EU consumer protection law, including EU Directive 93/13/EEC on unfair contract terms and EU Directive 2011/83/EU on consumer rights. Mandatory rights under EU law prevail over these Terms to the extent of any conflict.
29.2 United Kingdom
UK consumers retain all rights under the Consumer Rights Act 2015. Nothing in these Terms affects statutory rights under UK law that cannot be waived.
29.3 California
California residents have additional rights under California law including the California Consumer Privacy Act (CCPA/CPRA) as set out in the Privacy & AI Governance Framework.
29.4 Quebec
Quebec consumers retain all rights under the Quebec Consumer Protection Act (Loi sur la protection du consommateur). Services are available in French. Contractual terms comply with the Charter of the French Language (Bill 96 / Loi 96).
29.5 Australia
Australian consumers retain all non-excludable rights under the Australian Consumer Law, including statutory guarantees that cannot be waived. Nothing in the Disclaimer of Warranties or Limitation of Liability excludes those non-excludable guarantees.
29.6 Turkey
For Turkish users, applicable provisions of the Turkish Consumer Protection Law (6502) and KVKK (Personal Data Protection Law) apply alongside these Terms. See the Privacy & AI Governance Framework for KVKK-specific rights.
30. CONTACT INFORMATION
General Support:
support@gomigrant.ai
Legal Notices:
legal@gomigrant.ai
DMCA / IP Complaints:
dmca@gomigrant.ai
Registered Entity:
EASE GLOBAL CONSULTANCY SERVICE INC.
Toronto, Ontario, Canada
Authorized Company Representative:
DIRENC SARIBAS — Owner / Authorized Company Representative
Email: support@gomigrant.ai
Jurisdiction: Canada
Note: This person is the authorized company contact for support, privacy inquiries, and account deletion requests. Not an EU/UK GDPR representative, Data Protection Officer, lawyer, or legal counsel.
For privacy-related inquiries, data protection requests, and DPO contact, see the Privacy & AI Governance Framework.
31. APP STORE COMPLIANCE SUMMARY
FOR APPLE APP STORE / GOOGLE PLAY REVIEWERS:
This application:
• Provides AI-powered immigration information only — not legal advice
• Labels all AI-Generated Content as AI-generated within the UI
• Includes in-app reporting mechanism for problematic AI content
• Does not make automated decisions with legal effect on immigration status
• Provides human escalation pathways for sensitive scenarios
• Includes four separate, non-pre-ticked consent acknowledgements at registration
• Complies with age requirements: 18+ for independent use
• Implements WCAG 2.1 AA accessibility targets
• Does not sell user data or use immigration data for advertising
• Discloses all auto-renewal terms before subscription purchase
• Implements cancellation per Marketplace guidelines
• References UNHCR and emergency legal resources for sensitive contexts
• Complies with Apple Schedule 1 EULA provisions (Section 24.1 above)
• Satisfies Google Play 2024 AI-generated content policy requirements
VERSION INFORMATION
Terms of Service Version: 2.0
Effective Date: May 19, 2026
Last Updated: May 19, 2026
Change Log: /terms/history
EASE GLOBAL CONSULTANCY SERVICE INC.
Toronto, Ontario, Canada
legal@gomigrant.ai
This document was prepared to satisfy requirements under: PIPEDA, Quebec Law 25, GDPR, UK GDPR, EU AI Act (Annex III), CCPA/CPRA, KVKK, LGPD, Australian Consumer Law, Apple App Store Guidelines, Google Play Developer Policies, and ADR Institute of Canada Arbitration Rules.